shipping information
Shipping Information
Shipping Overview
Orders are prepared within 1–2 business days. Once shipped, delivery times depend on your destination and selected shipping method.
- United States: 4–10 business days
- International shipping: 2–7 business days
- Handling time: 1–2 business days
Get FREE SHIPPING on your 1st order when you log in!
Shipping Fees
Shipping to the United States (USPS)
Estimated delivery: 5–15 business days
| Order value | Shipping fee |
|---|---|
| Less than $50 USD | $12.95 USD |
| $50 USD or more | FREE |
International Shipping
Estimated delivery: 2–7 business days
| Order value | Shipping fee |
|---|---|
| Less than $50 USD | $12.95 USD |
| $50 – $99.99 USD | $7.95 USD |
| $100 USD or more | FREE |
🚫 No PO Boxes, Uni BOX, or shared addresses. Please use a secure and valid shipping address to avoid delivery issues.
Countries We Currently Ship To
- Algeria
- Angola
- Antigua and Barbuda
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bangladesh
- Barbados
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Botswana
- Burundi
- Canada
- Chile
- China (30 of 31 provinces)
- Colombia
- Costa Rica
- Côte d’Ivoire
- Croatia
- Cyprus
- Denmark
- Dominican Republic
- Ecuador
- El Salvador
- Estonia
- Ethiopia
- Finland
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Ghana
- Greece
- Guatemala
- Guinea
- Guinea-Bissau
- Guyana
- Honduras
- Hong Kong
- Ireland
- Jamaica
- Japan
- Jordan
- Kenya
- Luxembourg
- Macao SAR
- Madagascar
- Maldives
- Martinique
- Mauritania
- Mauritius
- Mexico
- Moldova
- Netherlands
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Norway
- Pakistan
- Panama
- Paraguay
- Poland
- Senegal
- Seychelles
- Sint Maarten
- Slovakia
- Slovenia
- South Africa
- Sweden
- Switzerland
- Tajikistan
- Tanzania
- Togo
- Trinidad and Tobago
- Tunisia
- Turkmenistan
- Uganda
- United Kingdom
- Uruguay
- Uzbekistan
- Zambia
- Zimbabwe
Countries Currently Unavailable
We currently cannot ship to the following countries or regions:
- Afghanistan
- Albania
- Andorra
- Argentina
- Bahrain
- Belarus
- Bosnia and Herzegovina
- Brazil
- Bulgaria
- Czech Republic
- Egypt
- Germany
- Hungary
- Iceland
- India
- Iran
- Iraq
- Israel
- Italy
- Kazakhstan
- Kuwait
- Latvia
- Lebanon
- Libya
- Liechtenstein
- Lithuania
- Malta
- Monaco
- Mongolia
- Montenegro
- Nepal
- North Macedonia
- Oman
- Peru
- Portugal
- Qatar
- Romania
- Russia
- San Marino
- Saudi Arabia
- Serbia
- Spain
- Syria
- Türkiye
- Ukraine
- United Arab Emirates
- Vatican City
- Venezuela
- Yemen
🚨 Notice: Shipping to the Middle East is temporarily suspended due to increased shipping costs and regional risks.
Customs Duties and Import Taxes
Some destination countries may apply customs duties, import taxes, or require additional documentation (such as a TAX ID).
The recipient is fully responsible for any customs requirements and fees.
HapaKristin is not responsible for:
- Unpaid customs duties or taxes
- Missing documentation required for import
- Orders returned due to customs clearance issues
Refunds cannot be issued in these cases. Please check your country’s customs policies before placing an order.
Shipping Process
Once your order is placed, it enters our fulfillment queue immediately.
- Order preparation: 1–2 business days
- Tracking number: sent via email once shipped
- Delivery delays may occur due to customs clearance
If your package does not arrive within 10 business days after shipment, please contact our customer support team.
Please note that weekends and holidays are not considered business days.
Carrier Information
If your carrier is DABONEA, once the package arrives in your destination country it will be transferred to a local carrier:
- United States: USPS
- Other countries: UPS
You can track your package using the local carrier tracking number displayed on your order status page.
Delivery Issues
HapaKristin is not responsible for packages returned due to circumstances outside our control, including:
- Recipient absence
- Failure to collect the package
- Incorrect shipping address
- Customs clearance problems
If a package is returned due to customer error or inaction, the order cannot be refunded. Customers may choose either:
- A refund issued as a store gift card, or
- Reshipment of the order
Only one replacement shipment may be offered per failed delivery.
Regional Websites
Some countries are served by our regional stores:
- Hapakristin.sg — Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Taiwan, Vietnam
- Hapakristin.co.kr — South Korea
- Hapakristin.com.tw — Taiwan
Can't find your location? Contact us at global@hapakristin.com and our team will assist you.
