shipping rates - WORLDWIDE Express Shipping for all orders(2-3 business days)
Flat rate: $9.99
Orders between $40.00-$74.99: $4.99
Orders over $75.00: FREE**recommended**
Countries not served: Russia, India, Brazil, United Kingdom, South Korea
*Shipping to United Kingdom is temporarily unavailable due to the new laws applied on January 1st, 2021. We are currently working on the problem and will announce again shortly once shipping is available. We apologize for the inconvenience and hope to resolve this as soon as possible.
Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. HapaKristin is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your country’s customs policies before placing your order.
Once a order is made, it takes 1-2 business days to prepare your package. Once your package is ready to be shipped, we ship it through DHL express shipping. With DHL express, it should only take 2-3 business days for your package to arrive at your door.
Though most of the orders are delived on time, countries outside of US/CANADA might experience some delay due to COVID19 shipping restrictions.
Please kindly understand that HapaKristin does NOT offer cancellations due to these delays.
Your tracking code will be sent to you via email once it is shipped.
If your package does not arrive within 7 business days from shipment, please contact our customer service center. **Please keep in mind that weekends and holidays do not count as business days**
failure to deliver
HapaKristin is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, etc. Additional shipping charges will result from such situations, which is not the same as our usual discounted shipping charge. When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 72 hours, we reserve the right to dispose the shipment.
Refund / Cancellations
Cancellation: Once you place your order, your package will be ready to ship very quickly. We can accept cancellations within 6 hours after payment. After this delay, we may accept to cancel your order depending on the preparation status.
Refunds: Your satisfaction is our priority. If there is any issue with your order, please contact us and we will do our best to assist you. You may request a refund to your original mean of payment if you received the wrong product or a defective product within 4 weeks of purchasing your order. Any claims made after 4 weeks will not be compensated. If your package was lost during the shipment, please notify us ASAP so we can start an investigation of your case with DHL express. If your package cannot be located at the end of the investigation, you may request a replacement order free of charge. Please note that refunds are not available. If you don't notify us within 4 weeks regarding the lost package, we will not be able to compensate for your lost package.
Returns: contact lenses are considered as a medical device. Therefore we cannot accept any return of products after you accepted the delivery! If you received the wrong product, we will offer a refund or replacement, no need to send back anything to us! If you wish to return the product for personal reasons, unfortunately we cannot accept it. Feel free to give us your feedback about your lenses, your opinion is important to us.